At Ishrag RADIANCE, we strive for your complete satisfaction. However, due to the nature of our products (Beauty & Personal Care), we maintain a strict policy to ensure hygiene and safety for all customers.
Return Conditions.
Eligibility: Items must be returned within 7 days of delivery.
Product State: Products must be unused, unopened (original seal intact), and in their original packaging. We cannot accept returns for any item that has been opened or used due to health and safety regulations.
Proof of Purchase: A valid receipt or order number is required for all returns.
Shipping Costs.
Customer Change of Mind: If you wish to return an item for personal reasons, the customer is responsible for all original and return shipping charges.
Damaged or Incorrect Items: If you receive a damaged or incorrect product, Ishrag RADIANCE will cover all shipping costs to replace the item or provide a full refund.
Refund Process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via Stripe to your original method of payment within 10-14 business days.
2. Privacy Policy.
Your privacy is a priority at Ishrag RADIANCE. We are committed to protecting your personal data in compliance with international security standards.
Information Collection
We collect only the necessary information to process your orders, such as your name, shipping address, and email address.
Payment Security (Stripe).
Your payment information is processed securely through Stripe, a leading global payment gateway.
Ishrag RADIANCE does not store or have access to your credit card details. Stripe uses PCI-compliant encryption to ensure your financial data remains private and secure.
Data Usage.
We use your information solely to:
Process and ship your orders.
Communicate order updates.
Send occasional marketing offers for Ishrag RADIANCE (only if you have opted-in).
Third-Party Disclosure.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted shipping partners required to deliver your order.