Introduction.
Welcome to Ishrag RADIANCE. We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle your data when you visit our website and purchase our products.
Information Collection.
We collect only the essential details required to fulfill your order, such as your name, shipping address, email address, and phone number.
Payment Security.
All financial transactions are processed through a secure, encrypted, and PCI-DSS compliant third-party payment gateway. Ishrag RADIANCE does not store, see, or have access to your credit card or sensitive banking information. All transactions are handled with the highest level of security to ensure your data remains protected.
How We Use Your Data.
Your information is used strictly to:
Process and ship your orders.
Provide order updates and tracking information.
Communicate with you regarding customer support.
Third-Party Disclosure.
We do not sell, trade, or transfer your personal data to outside parties, except for trusted shipping and logistics partners necessary to deliver your products.
2. Refund & Return Policy.
General Policy
At Ishrag RADIANCE, we take pride in the quality of our beauty and personal care products. Due to the nature of these products and for the protection of all our customers, we must maintain strict hygiene and safety standards.
Return Eligibility.
Timeframe: Return requests must be submitted within 7 days of receiving your order.
Condition: To be eligible for a return, the product must be unused, unopened (with the original seal intact), and in its original packaging.
Non-Returnable Items: For health and hygiene reasons, any product that has been opened, used, or where the safety seal has been tampered with is not eligible for a return or refund.
Shipping Fees.
Customer Preference: If you wish to return a product due to a change of mind, the customer is responsible for both the original shipping cost and the return shipping fees.
Damaged or Incorrect Items: If you receive a damaged or incorrect product, Ishrag RADIANCE will cover all shipping and replacement costs.
Refund Process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be credited back to your original method of payment. Please allow 10-14 business days for the funds to appear in your account, depending on your financial institution’s processing time.